General Questions

- Unfortunately, due to the nature of the building, our Escape Rooms, our party room and our bathroom facilities - do not have street-level access and require the use of stairs to reach them.

- Our VR suite does have street-level access, and our games are playable seated, but our bathroom facilities require the use of stairs to reach them.

- If you have any individual requirements, please call us on 023 8178 3838 to discuss any measures that can be taken to make your visit the best it can be.
- If you wish to add another player to your session, then you can call us on 023 8178 3838 to make an amendment to your booking.

- Any amendments will need to be paid for before the session can begin.

- The Escape Rooms have a maximum number of players so your booking cannot exceed the maximum players for that experience.

- Some VR Escapes require a specific number of players so adding another player to your session may require you to choose another VR Escape experience.
- A booking can be cancelled or rescheduled up to 48 hours before the session without incurring any charge.

- A booking can be cancelled or rescheduled within 48 hours and 6 hours of the session but this will incur a charge equivalent to 50% of the booking cost.

- A booking can be cancelled within 6 hours of the session but this will incur a charge equivalent to 100% of the booking cost.

- If you do not attend a session that you have booked then you will not be eligible for a refund on that session and the cost of that session cannot be set against a future booking.

- You can cancel your booking online, by logging into the account that you booked from.

- You can reschedule your booking by calling us on 02381 783838.
- Our address is 40 Victoria Road, Woolston, SO19 9DX. We are on the main Woolston High Street.

- There is available in the car park behind the building (follow the one way system down the high street, and turn right onto Keswick Road, at the end of the row of shops).

- There are also two other car parks within a 5 minute walk of us:

Oakbank Road Car Park on Oakbank Road - SO19 9DT.

The Colonnade Car Park on Portsmouth Road - SO19 2DJ.

- We are only a short walk away from Woolston Train Station and Bluestar bus services 7, 10, 13, 15, 17 and 19 all stop in Woolston.
- Generally anyone over the age of 12 can take part in our Escape Rooms and VR Escapes.

- Each Escape Room/VR Escape has an Age Rating based on the content and difficulty of the experience. We do not recommend for anyone under the minimum age of an experience to take part.

- If you feel strongly that someone under the recommended age would be suitable for your team, they must be accompanied by a paying adult, and their admission will be non-refundable.
- We do allow phones and cameras to be taken into our Escape Rooms, and you are welcome to take pictures.

- We ask that if you do take any pictures that you consider the question: "Would this have spoiled my experience if I had known about this?" before posting any pictures on Social Media.

escape rooms

- An Escape Room is an activity that involves finding clues, solving puzzles, interpreting riddles and beating challenges to reach an objective within a given time limit.

- Each Escape Room is themed and the puzzles are built around the theme of the room for an immersive experience.

- Escape Rooms are normally designed for teams of 2 or more people.
- It depends on the Escape Room, some of the Escape Rooms can only be opened from the outside (unless there is an emergency), other escape rooms can be opened from either side so you can leave at will.

- Each Escape Room is monitored by a Game Master. The room is equipped with cameras and microphones so that the Game Master can see and hear what is happening within the room. If you find yourself feeling uncomfortable, or wish to step out of the room for any reason, alert your Game Master and they will let you out.

- If you would like to know more about a specific Escape Room you can call us on 023 8178 3838 and someone will answer any questions you may have.
- Most of our Escape Room and VR Escape sessions are private, so you will only be with the people that you have booked with.

- We will run occasional "Open Sessions" where one or two people can book into a public game and play with people that they don't know. Ensure that you don't book yourself into an Open Session if you want a private experience.

- There may be more than one group of players in the building at a time (using different rooms) so you may encounter other groups in the Reception Area and the hallways.
- Our Escape Rooms are primarily designed to be fun, but they are also designed to be challenging.

- Ensure your team runs as smoothly as possible by communicating with one another about clues you find, puzzles you've solved and items you uncover.

- If you are stuck the Game Master is there to help. They can provide clues and hints to help you overcome particularly troublesome puzzles.
- Escape Rooms are for anyone and everyone: A group of friends, a few work colleagues, or a team of family members.
- Pregnant? Claustrophobic? Something else?... There is no definitive answer that we can give you.

- Our Escape Rooms do not require you to be overly athletic, nor do they require heavy lifting, but they may require you to navigate tight spaces and narrow hallways.

- Most of our Escape Rooms have at least one chair in them, so if you need to sit down for a minute you can do so.

- If you have any specific fears/discomforts/phobias, or if you are unsure about a specific Escape Room, call us on 023 8178 3838 and we can answer any questions you have.

VR ESCAPES

- Virtual Reality is a computer-generated, digital world. You view it through a Headset that picks up your head movements in the real world and translate them into the digital world so that you will feel as though you are looking around normally.

- You will have a controller in each hand and you will use these to interact with the world around you.

- You will use simple controls to intuitively pick up, throw, and catch objects, climb and even shoot.
- Our VR Escapes use a "Teleport to Move" system that significantly reduces the chances of motion sickness.

- If you find that you do feel motion sick, let the Game Master know and they can remove the headset for a short time so that you can recuperate.
- VR Escapes are made for teams so they encourage interaction between players.

- Some puzzles may require two players to separate, but stay in communication, in order to progress.

- Each VR Escape is different so you will need to talk, listen and collaborate if you wish to succeed.
- Heights? Spiders? Something else?... there is no definitive answer that we can give you.

- VR can be a good first step towards facing your fears as the things you are seeing don't actually exist.

- Many players with a fear of heights find the experience to be exhilarating, but can take comfort in the fact that their feet are firmly on the floor at all times.

- If at any point you feel that it is getting too much for you, speak to the Game Master, and they can remove your headset so that you can take a break, and recuperate.

- If you have any specific fears/discomforts/phobias that you do not wish to face, even in virtual reality, call us on 023 8178 3838 and we can work with you to find a suitable VR Escape.
- Some low-profile glasses can fit inside the headsets with relative ease, but there is always the possibility of the VR lenses pushing against the glasses which may be uncomfortable for some players.

- Larger glasses (such as aviator-style glasses) are likely to be very uncomfortable to wear - if we can even fit them properly into the headset.

- If possible, please consider wearing contact lenses, rather than glasses, for your VR Escape experience.
- At its core... yes. The VR Escapes are essentially Virtual Reality video games, but the Virtual Reality nature of them makes them far more immersive than standard video games.

- VR Escapes are, in many ways, the next generation of Escape Room as they allow you to travel to non-existent worlds, and mysterious lands.

- Due to their virtual nature, VR Escapes can also cover a much larger area than a traditional Escape Room, and can incorporate certain elements that simply couldn't exist in the real world (whether due to safety regulations or physical impossibility).
- Yes. Being a gamer is not a necessary prerequisite for taking part in VR Escapes.

- Whilst certain aspects of VR Escapes can feel "video gamey" (such as items glowing when you reach out to pick them up) they are generally quite intuitive and serve to enhance your experience rather than detract from it.

- Most VR Escapes have a "tutorial" area at the beginning so that you can get used to interacting with, and moving around in the virtual world.

- A Game Master will be present to guide you through any part of the experience you struggle with and remind you how to perform certain actions within the VR world, should you forget.
- Generally, we expect people to finish between 5 and 10 minutes early. Each of the VR Escapes is classified as a 50-minute experience, but we do increase the time limit to allow for a full hour.

- If you finish your session more than 10 minutes early, we will offer you a complimentary session in one of our Arcade VR Games so that you can utilise your full time.

- You are no obliged to partake in the arcade session, and if you do not wish to partake just let your Game Master know.

YOUR VISIT

- There are no special clothing requirements. We recommend wearing something comfortable so that you can have an enjoyable experience.

- If you are participating in a VR Escape, then we recommend that you do not wear your hair in a ponytail as this can cause issues with the fit of the headset that you will be wearing.
- Everything you need to participate in our Escape Experiences will be provided for you. There is nothing that you need to bring with you.
- Alcohol, drugs and smoking are not permitted on the premises.

- If you appear to be under the influence of alcohol or drugs upon your arrival you may be refused entry and your session will be non-refundable.
- Generally, we do allow vaping in the building. We acknowledge the difference between vaping and smoking and have separate policies for each.

- We ask that you please be considerate of the people around you. If someone in your group has any objections to you vaping in their presence, we would ask you to respect that opinion.

- If there are other groups present during your visit, we would like that you ask the members of that group if they have any objections before you do so.

- We don't allow "excessive clouding" in the building and if you are seen to be excessively clouding you will be asked to stop. If you continue to do so, you will be asked to leave.

- If we have to ask you to leave, you will not be eligible for a refund.
- It is recommended that you arrive 5 - 10 minutes before your booking.

- A Game Master will be there before you arrive to get everything ready. If you arrive too early, you may need to wait for the Game Master to finish preparations before being allowed in.

- If you are late for your booking this may result in you having a reduced amount of time in the Escape Room or VR Escape, which will affect your chances of completing the experience.

- If you are going to be late for your booking, please contact us on 023 8178 3838 to let us know and we will endeavour to do what we can to ensure that you have the best experience possible.
- We have lockers in our Reception Area that you can use to store any small bags and personal belongings while you play.

- You can take the key to the locker into the session with you.

- It is unlikely that anyone will be in the Reception Area without a Game Master present so your belongings should be perfectly safe there for the duration of the session.

- We do not accept responsibility for any items that are lost or stolen from the lockers during your visit.